(Q) How much is it for an estimate?
(A) The estimate is always free.

(Q) If my insurance company already wrote an estimate, do I need one from the shop, too?
(A) No. Just provide us with what your insurance company wrote. There is no need for another estimate.

(Q) What if the estimate my insurance company has written isn’t enough to cover the damage?
(A) Some estimates are just what they are called—estimates. The insurance company will write for what they see. If there are any additional damages that the insurance company missed, we call that a supplement and we will call your insurance company for approval.

(Q) Do I have to pay for damages prior to repairing my vehicle?
(A) No. Payment is required when you pick up the vehicle.

(Q) How do I pay for my vehicle?
(A) We take MasterCard and Visa® for payments up to $500. We accept properly endorsed insurance checks. We accept personal checks with prior approval only. Money orders, cashier’s checks, and cash are also acceptable.

(Q) What is a properly endorsed insurance check?
(A) If an insurance check is just made out to you, then all you have to do is sign it and hand it over for payment. But, if there is a loan out on your vehicle, the insurance company may make the check out to you and your lien holder.

If so, then the check has to be properly endorsed by your lien holder prior to picking up your vehicle. In some cases, this may take up to one week if you have to mail the check to your financial institution.